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Attorney General Raoul reaches settlement with Carmax over disclosure of safety recalls

Attorney General Kwame Raoul today announced a bipartisan national settlement with CarMax Auto Superstores Inc. (CarMax) that will require the retailer to disclose to consumers unrepaired recalls related to the safety of its used vehicles before vehicles are purchased.

Attorney General Raoul led today’s settlement that was joined by a coalition of 35 state attorneys general. The settlement stems from an investigation opened due to concerns that consumers were not aware of unrepaired and potentially serious safety recalls in purchased used vehicles.

“Consumers deserve to know if a vehicle they are considering purchasing has an unrepaired recall that could jeopardize their safety and the safety of the motoring public,” Raoul said. “I will continue to advocate for retailers to make disclosures that empower Illinois residents to make purchase decisions that are in the best interest of their families.”

Today’s settlement requires CarMax to continue to utilize disclosure measures to ensure consumers have information on unrepaired vehicle recalls. CarMax must include hyperlinks for vehicles advertised online and QR codes for vehicles on sales lots, allowing consumers to link directly to information on open recalls as they shop. CarMax must also present consumers with copies of any open recalls before presenting any other sales paperwork and pay participating states $1 million, of which Illinois will receive $60,844.

CarMax utilizes the National Highway Traffic and Safety Administration’s (NHTSA) vehicle identification number tool to access recall information. The tool is available to the general public on the NHTSA website.

Joining Raoul in the settlement are the attorneys general of Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

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