NAACP lifts American Airlines Travel Advisory

Cites Progress on Commitments, Including Implicit Bias Training

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The NAACP, the nation’s foremost civil rights organization, announced on July 17 it has lifted its travel advisory against American Airlines. The organization issued the advisory last fall. The NAACP and its partners have been monitoring the airline’s progress on a number of commitments agreed to last year, including a diversity and inclusion gap analysis, implicit bias training for the airline’s 130,000 team members, and the implementation of a new discrimination complaint resolution process for both team members and customers.

Derrick Johnson

“We have worked with American Airlines for nearly a year, and they have taken substantive action to begin to address implicit bias, said Derrick Johnson, NAACP President and CEO. “They have embraced the situation and we are encouraged by their commitment to improve upon their internal processes and increase inclusion across their airline. Our work with American has included very candid, open and ongoing dialogue about the realities for African Americans who travel with American and other airlines, and we will continue to monitor progress and share feedback with them.”

“Today’s news belongs to American’s 130,000 team members who have enthusiastically embraced our goal to lead all industry in diversity, inclusion and equality.  This is work that will never be complete, but we are making great progress,” said Doug Parker, CEO and Chairman of American Airlines. “We thank the NAACP for recognizing our pro-gress and look forward to working with them in the future as we continue on this mission.”

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