ComEd crews have restored power to more than 120,000 or more than 80 percent of customers affected by severe storms with wind gusts up to 74 miles per hour, lightning and heavy rain that affected communities across the region ComEd serves on Sunday, June 30, 2019.
By the next day, 26,000 customers were experiencing power outages. More than 400 ComEd and contractor crews are working around the clock in difficult conditions to safely and efficiently restore service to all customers.
Based on storms of similar size and magnitude, ComEd expected to have restored power to the vast majority of customers by Monday evening, with the remainder restored on Tuesday, pending any additional damage from additional storms. Estimated restoration times are available at ComEd.com/map.
Before the storm struck, ComEd opened its Emergency Operations Center and proactively increased its staffing levels and alerted contractor crews to ensure around-the-clock availability of crews to deal with any power outages.
ComEd offers the following tips and information for customers to stay safe following severe weather:
If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1, (1-800-334-7661) or go to ComEd.com to report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
In the event of an outage, do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at ComEd.com/app. ComEd recently updated its security policy. As a result, customers may need to reset their password on their ComEd account.
ComEd has an interactive outage map on its website at ComEd.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter and YouTube.