The Crusader Newspaper Group

NIPSCO to host ribbon cutting to celebrate the reopening of its Gary business office

Northern Indiana Public Service Company (NIPSCO) is announcing the grand reopening of its Gary Business Office at 3229 Broadway.

Customers who prefer to do business in person are invited to visit the walk-in facility and take advantage of the same services offered when calling NIPSCO’s Customer Care Center, such as:

  • Obtaining balance and billing information
  • Starting, stopping, and moving service
  • Setting up payment arrangements
  • Enrolling in the budget plan
  • Acquiring information on energy assistance
  • Making payments using cash, check or money orders

“The NIPSCO Gary Business Office has been a staple in the community for many years, offering our customers another convenient option to conduct business,” said Jennifer Montague, NiSource Senior Vice President and Chief Customer Officer. “This reopening is a significant milestone to further our commitment to continue providing exceptional customer service.”

Due to COVID-19 safety concerns, the walk-in facility was closed in 2020. However, coordinated planning with various NIPSCO teams has been undertaken to ensure a welcoming customer experience.

Visitors entering the University Park Medical Center building and passing through the facility hallways that houses the NIPSCO Gary Business Office are required to wear a mask. Masks are optional for customers and employees while inside the actual NIPSCO walk-in facility. NIPSCO will follow CDC recommendations and Lake County requirements as it pertains to COVID-19 prevention protocols.

In addition to the opportunity to speak with a NIPSCO representative and conduct transactions in-person, customers in Gary and surrounding areas will have access to other benefits of the office, such as: 

NIPSCO Celebrates Gary Business Office Reopening

  • Convenient entrance and parking options
  • Access to the Gary Bus System route
  • Proximity to the 80/94 interstate exit and Indiana University Northwest campus

The office will be open from 8:30 a.m. to 5:00 p.m. CT, Monday through Friday. After business hours, customers can deposit payments in the NIPSCO drop box located to the right of the building’s main entrance.

About NIPSCO: Northern Indiana Public Service Company LLC (NIPSCO), with headquarters in Merrillville, Indiana, has proudly served the energy needs of northern Indiana for more than 100 years. As Indiana’s largest natural gas distribution company and the second-largest electric distribution company, NIPSCO serves approximately 820,000 natural gas and 470,000 electric customers across 32 counties. NIPSCO is part of NiSource’s (NYSE: NI) six regulated utility companies. NiSource is one of the largest fully regulated utility companies in the United States, serving approximately 3.7 million natural gas and electric customers through its local Columbia Gas and NIPSCO brands.

More information about NIPSCO and NiSource is available at and

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